Commercial Terms & Master Agreement

1. Contractual Scope & Institutional Binding

These Commercial Terms and Conditions ("Agreement") govern all formal quotations, proforma invoices, purchase orders, bulk festive hampers, artisanal confections, and bespoke corporate gifting solutions executed by eSeva Corporate Gifting ("Company"), operating out of central headquarters at Opp. Female Hospital, Nainital Road, Haldwani, Uttarakhand – 203139.

By issuing a corporate Purchase Order (PO), submitting a written quotation acceptance via email, remitting a mobilization advance, or approving a digital production proof, the purchasing organization ("Client") unconditionally enters into this Agreement, superseding conflicting boilerplate terms on unilateral purchase requisitions.

2. Quotation Validity, Price Locks & Agricultural Volatility

Unless stated otherwise on the face of the proforma invoice, formal commercial quotations remain firm for fifteen (15) calendar days from issuance. Corporate buyers acknowledge that high-grade agricultural dry fruits (California almonds, Afghan mammra almonds, Kashmiri walnuts) and festive packaging board undergo significant seasonal raw material price increases during the peak Diwali procurement corridor (August through November).

Quotations are legally locked and insulated from subsequent market price fluctuations upon receipt of the contractual mobilization advance. Until advance receipt, the Company reserves the right to re-quote based on prevailing commodity market rates.

3. Custom Branding Proofing & "Golden Sample" Approvals

For orders incorporating custom logo gold-foil hot stamping, Pantone-matched outer sleeves, laser engraving, or custom satin ribbons:

• Asset Submission: The Client must supply high-resolution vector artwork files (.AI, .EPS, or vector .PDF) with exact CMYK/Pantone color designations.
• Digital Proof Sign-Off: The Company generates a comprehensive 3D digital mockup within 48 hours for authorized Client review.
• Golden Sample Dispatch: For orders exceeding 250 units, the Company produces and dispatches a physical "Golden Sample" box to the Client's evaluation committee. Full production commences solely following written email sign-off of this sample.
• Batch Parity Guarantee: The Company warrants that 100% of finished production boxes will match or exceed the visual finish, ingredient quality, and packaging density of the approved Golden Sample.

4. Commercial Milestones & Payment Schedules

*Special extended credit terms (e.g., Net 30 days) may be granted to Fortune 500 multinationals and listed enterprise accounts subject to prior credit committee approval.

5. Logistics, Multi-Branch Shipping & Doorstep Tracking

The Company executes dual-tier logistics:

1. Consolidated Campus Shipments: Palletized deliveries to corporate offices across Mumbai (BKC, Lower Parel, Powai, Navi Mumbai), Delhi NCR, Bengaluru, and Hyderabad are scheduled for designated dates. The Client must provide unobstructed receiving dock access during standard business receiving hours.
2. Remote Employee Doorstep Couriers: The Client must furnish a verified address spreadsheet with recipient name, delivery address, 6-digit PIN code, and active mobile number at least ten (10) days prior to target delivery. The Company is not liable for delays arising from inaccurate address entries, gated society security refusals, or recipient unavailability.

6. Transit Insurance, Breakage & Replacement Warranty

All consignments dispatched by the Company include comprehensive transit insurance coverage. In the rare event of in-transit damage:

• The Client or recipient must document physical damage with photographic evidence within forty-eight (48) hours of receipt.
• Upon verification, the Company will air-dispatch complimentary replacement boxes within 24 to 48 hours at zero additional cost to the Client.

7. Food Hygiene, FSSAI Standards & Shelf-Life Warranty

The Company certifies that all edible components are prepared, sorted, and packed in strict conformity with Food Safety and Standards Authority of India (FSSAI) cleanliness mandates.

• Sweets & Mithai: Prepared exclusively using 100% pure cow desi ghee. Products packed using Modified Atmosphere Packaging (MAP) carry an ambient room temperature shelf-life warranty of 30 to 45 days from date of manufacture, provided containers remain hermetically sealed and stored away from direct thermal sources.
• Dry Fruits & Nuts: Inspected Grade-A kernels with a natural shelf life of six (6) months when stored in a cool, dry environment.

8. Force Majeure & Delivery Rescheduling

Neither party shall be held commercially liable for delivery failures arising from events beyond reasonable operational control, including natural catastrophic weather, national transport strikes, sudden regional curfew restrictions, or pandemic lockdown mandates. In such events, delivery milestones will be extended commensurate with the delay duration.

9. Governing Law & Dispute Resolution

This Agreement shall be interpreted and enforced in accordance with the substantive laws of the Republic of India. In the event of any commercial disagreement or dispute that cannot be resolved amicably through senior management consultation within thirty (30) days, the matter shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of legal jurisdiction shall lie exclusively before the competent courts of Nainital / Haldwani, Uttarakhand.

10. Contact Commercial & Legal Desk

For master contract execution, formal vendor registration paperwork, or proforma invoice inquiries: